Refund policy

Returns & Refunds

We hope you love your Little Glow Living purchase. If you change your mind, you have 14 days from the date you receive your order to let us know that you would like to return it.

Once you have notified us, you then have a further 14 days to return the item.

To request a return, please email hello@littleglowliving.co.uk with your name and order number. We will provide you with the return instructions.

Change-of-mind returns

Items should be returned in their original condition, with all parts, packaging and accessories included where possible. You may inspect the item as you would in a shop, but we may make a reasonable deduction from your refund if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

Refunds

Once your return has been received, or you provide evidence that it has been sent back, we will process your refund as soon as possible and within 14 days. Refunds will be made to your original payment method.

For eligible cancellations, we will also refund the standard delivery charge you paid when placing your order. If you chose a more expensive delivery service, any additional delivery cost is not refundable.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us at hello@littleglowliving.co.uk as soon as possible, ideally including photographs where appropriate. We will arrange an appropriate replacement, refund or other remedy and cover reasonable return costs where applicable.

This policy does not affect your statutory rights.