Terms of service
Terms of Service
These Terms of Service apply to purchases made through the Little Glow Living website. By placing an order with us, you agree to these terms.
About us
Little Glow Living is an independent UK online retailer of decorative lighting for the home and garden.
For any questions about these terms or an order, please contact us at hello@littleglowliving.co.uk.
Products
We aim to describe and photograph our products as accurately as possible. Colours, finishes and appearance may vary slightly due to lighting, screen settings and the nature of individual products.
Product dimensions and specifications are provided as accurately as possible but may be subject to small manufacturing variations.
Orders
When you place an order, you will receive an order confirmation by email. We reserve the right to cancel or refuse an order if a product is unavailable, there has been an error in the price or product information, or we are unable to fulfil the order.
If we cancel an order after payment has been taken, you will receive a full refund.
Prices & Payment
All prices are shown in pounds sterling (£).
Delivery charges, where applicable, will be clearly shown during checkout before you place your order.
Payment must be made using one of the payment methods available at checkout.
Delivery
We currently deliver within the United Kingdom only.
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Please see our Shipping Policy for full details about delivery charges and estimated timescales.
Returns & Refunds
Your rights to cancel an online order and return products are set out in our Returns & Refunds Policy.
Nothing in these terms affects your statutory rights under UK consumer law.
Faulty or damaged products
If an item arrives damaged, faulty or incorrect, please contact hello@littleglowliving.co.uk as soon as possible so that we can arrange an appropriate remedy.
Liability
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under UK law.
Products should always be used in accordance with the instructions and safety information supplied with them.
Changes to these terms
We may update these Terms of Service from time to time. The terms that apply to your purchase will be those published on our website when you place your order.
Contact
Little Glow Living
Katy Webb
Webb House
20 Bridge Road
Park Gate
Southampton
SO31 7GE
United Kingdom
Email: hello@littleglowliving.co.uk